Your Privacy Our Priority

This Privacy Policy describes the data collection and processing practices of toke66 in relation to all users of our platform in Malaysia. By registering for or using toke66 services, you acknowledge that you have read, understood and agreed to this policy in its entirety.

toke66 takes your privacy very seriously. We understand that your trust is the most valuable asset in this relationship, and we do not take this responsibility lightly. This policy is designed to give you a clear and transparent picture of how your data is managed from the moment you register through to your entire period of use on our platform.

1. Information We Collect

In the course of providing its services, toke66 collects several categories of information from users. This collection occurs either directly from you or automatically through your use of the platform.

Account Registration Information

When you register a toke66 account, we collect:

• Full name as shown on your identity card (MyKad)
• Active email address
• Mobile phone number
• Date of birth (for age verification purposes — players must be 21 years of age or older)
• Account username and password

Identity Verification Information

As a platform operating under international licensing, we are required to carry out a Know Your Customer (KYC) process. This involves collecting copies of identity documents such as your identity card (MyKad) or passport, along with other relevant supporting documents for identity verification and anti-money laundering purposes.

Financial and Payment Information

To process deposits and withdrawals, we collect information related to your payment methods, including e-wallet details (Touch 'n Go eWallet, Boost), bank account information for FPX, or crypto wallet addresses for USDT, BTC and ETH. Credit or debit card numbers are not stored directly on our servers.

Usage and Technical Data

• IP address and device information
• Web browser type and version
• Game session activity log data
• Deposit and withdrawal transaction history
• Game preferences and behaviour patterns on the platform

2. How We Use Your Information

toke66 uses collected information solely for the purposes stated below. Any use outside this scope will require your prior consent.

• Account management and verification — Ensuring your account is created correctly, verified and secure.
• Financial transaction processing — Managing deposits, withdrawals and any bonus payments including the 150% welcome bonus of up to RM1,000.
• Legal and regulatory compliance — Meeting obligations under international licensing requirements, including KYC and AML compliance.
• Fraud activity detection — Monitoring and preventing unauthorised access, account misuse or any suspicious activity.
• User experience improvement — Analysing usage patterns to improve the quality of games, interface and overall platform services.
• Service communications — Sending important notifications related to your account, transactions, policy updates and security information.
• Customer support — Enabling our support team to assist you effectively when you contact us via live chat or email.
• Marketing communications (with consent) — If you have agreed, we will send you information about promotions, VIP programmes and new offers.

3. Data Security and Protection

toke66 implements comprehensive technical and organisational security measures to protect your personal information from unauthorised access, loss, misuse or accidental disclosure.

Technical Security Measures

• SSL/TLS encryption for all communications between your browser and our servers
• Password storage using one-way hashing that cannot be decrypted
• Firewalls and intrusion detection systems operating continuously
• Separation of production and development environments
• Regular security audits by qualified third parties

Internal Access Controls

Access to user personal information within our organisation is restricted to staff who need that information to carry out their duties. All access is logged and monitored. Our staff are subject to strict confidentiality obligations.

4. Cookies and Tracking Technologies

toke66 uses cookies and similar tracking technologies to improve your experience on our platform and to help us understand how users interact with our website.

Types of Cookies Used

• Session Cookies — Temporary cookies that are deleted automatically when you close your browser. Used to maintain your login status during an active session.
• Preference Cookies — Store your personal settings such as language preference and game display settings.
• Analytics Cookies — Collect usage data in aggregate form without identifying individuals, to help us understand usage patterns and improve the platform.
• Security Cookies — Help detect and prevent unauthorised access and fraudulent activity.

Cookie Management

You can manage or block cookies through your web browser settings. However, blocking certain cookies may affect the functionality of some parts of the toke66 platform, including the ability to stay logged in or save your preferences.

5. Disclosure to Third Parties

toke66 does not sell or transfer your personal information to third parties for their own independent marketing purposes. Disclosure to third parties only occurs in the following circumstances:

• Payment service providers — To process transactions via Touch 'n Go eWallet, DuitNow, FPX, Boost and crypto platforms.
• Game software providers — Developers such as PG Soft, Pragmatic Play, JILI and Spribe receive the minimum technical data required to run their games.
• Regulatory bodies and law enforcement — If required by law or by direction of a legitimate authority, we may need to disclose certain information.
• Identity verification services — Third-party providers that assist us in conducting KYC and AML checks securely.

All third parties who receive your data are subject to strict confidentiality and data protection agreements. They may only use that information for the specified purposes and are not permitted to use it for any other needs.

6. Your Rights as a User

As a toke66 user, you have certain rights regarding your personal data. We respect these rights and provide clear channels for you to exercise them.

Right of Access

You have the right to request a copy of the personal information we hold about you. This request can be submitted through our support team.

Right to Rectification

If you find that any information in your account is inaccurate or outdated, you have the right to ask us to correct it. Some information can be updated directly through your account panel.

Right to Erasure

In certain circumstances, you may request the deletion of your personal data. However, there is data that we are required to retain for a specific period to meet our legal and licensing obligations.

Right to Object to Marketing

You may opt out of receiving marketing communications at any time by contacting our support team or using the unsubscribe option in any promotional email you receive.

Right to Data Portability

You have the right to request that your personal data be provided in a machine-readable format for transfer to another service provider if needed.

7. Data Retention Period

toke66 retains your personal information only for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable laws and licensing requirements.

• Active account data is retained for the duration your account remains active
• Financial transaction records are retained for the minimum period required by regulatory requirements
• Security log data is retained for audit and fraud investigation purposes
• After account closure, certain data may still be retained to fulfil legal obligations

When data is no longer required, we apply secure deletion procedures to ensure the information is properly destroyed and cannot be recovered.

8. Protection of Minors

The toke66 platform is strictly for individuals aged 21 and above. We do not intentionally collect, store or process any personal information from minors.

Our registration process requires age verification and we conduct KYC checks to confirm a player's age. If we find that information has been collected from a minor, we will take immediate action to delete that information and close the account in question.

9. Changes to This Policy

toke66 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or industry developments. Any significant changes will be communicated to you via your registered email or through a notification within the platform.

The latest update date shown at the top of this policy indicates when it was last reviewed. We encourage you to check this policy periodically. Your continued use of the toke66 platform after any changes is considered your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us. The toke66 support team is available to assist you at any time.

You can reach us via:

• 24/7 Live Chat — Available directly on the toke66 platform in Malay and English
• Email — [email protected]

We aim to respond to all privacy-related enquiries promptly. Our team is trained to handle privacy matters with the appropriate sensitivity and confidentiality.